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a. Waiting area service – the right to come to the official waiting area related to the border crossing point selected upon making the reservation and wait there for the call to the border. You have to pay for the Waiting Area Service and the prices are established by the holder of the Waiting Area;
b. Paid SMS notifications – SMS notifications sent automatically by GoSwift system to inform the driver of his/ her place in the queue and the need to appear in the waiting area and to the border.
c. Additional services used in the waiting area – additional services defined by the Waiting Area that can be ordered via GoSwift system.
• a vehicle that has a member of an international delegation, an employee of foreign states diplomatic representation or a consular post on board
• a vehicle which carries goods that are listed in the register of time-sensitive goods established on the basis of the Customs Act §59 1 subsection 2 (currently valid register of time-sensitive goods https://www.riigiteataja.ee/akt/13333903 )
• a vehicle which has the right to cross the border in the queue of the first priority due to an international agreement or external contract
• A and A1 category motorcycle
In other exceptional cases, queue of the first priority can be applied for in the waiting area where the Police and Border Guard Board decides the queue of the first priority on the basis of how justified the application is.
6.3. Keep in mind that in order to use the priority queue line, all goods inside the vehicle, have to belong to a time-sensitive product group.
7. You have to pay for making a reservation
7.1. In 2016, making a reservation costs 1.50 EUR according to the price list.
7.2. The price list of the services is available at www.eestipiir.ee or www.estonianborder.eu .
7.3. It is possible to pay by a bank link or credit card on the homepage.
7.4. Paying by phone, it is possible to use a credit card or make a mobile payment. In case of a mobile payment, confirmation is asked during the call and the reservation fee is added to the phone bill.
7.5. It is possible to pay in cash or by a bank card in the waiting area.
7.6. Reservation will be valid after making the payment.
7.7. After a successful reservation, a one-time free notification is sent by e-mail, SMS or phone in accordance with the means selected by the client.
7.8. It is possible to get free information about reservation, expected waiting time in the queue and expected time of being transferred from the waiting area to the border crossing point on the websites:www.eestipiir.ee and www.estonianborder.eu
7.9. It is possible to order extra notification by e-mail, SMS or phone as a paid additional service.
8. Refund of the fee
8.1. The fee for GoSwift main service, i.e. for taking in the border crossing queue is non-refundable (basis: State Borders Act §8).
8.2. The purchased waiting area service and other additional services can be cancelled and the fee left as prepayment or claimed for refund. The waiting area fee shall not be refunded or left as prepayment, if the place in the border crossing queue reserved for a car (upon reserving a place in the queue, the user has chosen A or B or BC as the category) was cancelled by the user less than 24 (twenty-four) hours before the planned time of border crossing and the place in the border crossing queue reserved for a lorry or bus (upon reserving a place in the queue, the user has chosen C or CE or D as the category) was cancelled by the user less than 48 (forty-eight) hours before the planned time of border crossing.
8.3. Prepayment can be used for ordering GoSwift services within 6 months as from the cancellation of the services.
8.4. Cancellation of the services and refunding of the fee is performed on the basis of the application filled in on the Internet. The corresponding form can be found at: https://www.eestipiir.ee/yphis/addIssue.action .
8.5. In case of cancellation of additional services, the whole amount paid is not refunded. 2 EUR of refunding cost shall not be refunded. In case you have partly or fully used the services, the fee shall not be refunded. In case the total amount of the services is smaller than 2 EUR, the fee shall not be refunded.
8.6. Full fee shall be refunded if the service could not be used due to the fault of the waiting area or GoSwift. Other exceptional cases that do not make it possible to use or change the service duly shall be handled each case separately.
8.7. The client my make allowed changes instead of cancelling the service, if required.
8.8. The refundable sum shall be transferred on the client’s bank account in the Estonian bank within 30 days as from sending the client a confirmation regarding receipt of the application and refundable sum.
9. Reservation can be changed not more than 3 times and not later than 3 hours before the reservation time
9.1. When changing the reservation, the border crossing point and the corresponding waiting area will be the same.
9.2. No additional notifications shall be sent in case of changing the reservation.
9.3. In case of A, B and D category vehicles, only reservation time can be changed.
9.4. In case of C category vehicles, reservation time, driver and vehicle can be changed provided that the MRN number of the customs document will not change. It is not allowed to add an MRN number to an existing reservation or change it.
10. All the vehicles need to pass through the waiting area before being sent to the border checkpoint
10.1. A, B and D category vehicles with reservation need to arrive in the waiting area by the beginning of their reservation time at the latest, C category vehicles need to arrive in the waiting area 3 hours before the reservation time.
10.2. In order to register arrival in the waiting area, the driver needs to give the vehicle and driver’s documents to the waiting area employee.
10.3. The driver shall receive information in the waiting area about the time when s/he is sent to the border checkpoint.
10.4. Only a vehicle sent to the border checkpoint from the waiting area will be allowed to the border. No reservation can be made at the border crossing point.
10.5. Reservation shall be automatically cancelled by the system if the vehicle has not appeared in the waiting area by the reservation time or if the vehicle cannot reach the border from the waiting area within a reasonable period of time.
10.6. Reservation shall be cancelled also in case wrong data have been submitted when making the reservation.
10.7. Passenger cars and motorcycles are no longer obliged to pay for the usage of queue management and waiting area services, if registration is made in the live queue, from the self-service kiosk in the waiting area, and if the vehicle is in the waiting area for not more than 15 minutes, before being directed to the border crossing point. If a booking is made online or by telephone, the service fee must be paid.